Returns & Exchanges Policy | Spartina Shore

We want you to love your Spartina Shore purchases as much as we do. If something isn’t quite right, our returns and exchanges process is designed to be simple and hassle-free. Please review our policy below for all the details on how to make a return or exchange.

Our Return Policy

We accept returns for a full refund to the original payment method for items purchased on spartinashore.com, provided they meet the following conditions:

• Timing: Returns must be initiated within 30 days of the order delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that show signs of wear, damage, or are not in their original packaging.

How to Start a Return or Exchange

The process is straightforward. To begin, you will need your order number and the email address used for the purchase. Visit our online returns portal and follow the step-by-step instructions. The portal will guide you through selecting the items you wish to return or exchange and will provide you with a prepaid shipping label.

Exchanges

We are happy to help you get the right size or a different color. When you initiate a return through our portal, you will have the option to request an exchange.

• Process: Select the item(s) you wish to exchange and indicate the desired size or color. Your exchange will be processed once we receive your original item(s). To ensure you get your new item as quickly as possible, we recommend placing a new order for the desired item while you wait for your exchange return to be processed. A refund will be issued to your original payment method upon receipt of the exchanged item.
• Price Differences: If the exchange item is more expensive, you will be prompted to pay the difference. If it is less expensive, the difference will be refunded to your original payment method after the return is processed.

Return and Exchange Exclusions

Please note that certain categories of items are not eligible for return or exchange and are considered final sale. These include:

• Merchandise marked as “Final Sale”
• Fragrance products
• Items purchased from Sail Shop collections
• Purchases made during a Sample Sale or Last Catch Sale

Returning Gifts

If you received a Spartina Shore item as a gift and it doesn’t work for you, we can help. Gifts are eligible for return or exchange under the same 30-day condition policy. To process a gift return or exchange, please visit our dedicated gift returns portal. You will need the buyer’s email address and the original order number. We will then issue you an e-gift certificate for the value of the item, which you can use to find something you love on spartinashore.com. If you do not have the order details, please contact our customer service team for assistance.

Combining Items from Multiple Orders

Yes, you can combine items from different orders into one return package. When setting up your returns through the portal, please ensure you initiate a return for each order. You can then include all items in a single box. Place all the return labels from each order inside the package, and securely attach one of the labels to the outside of the box for shipping.

Defective or Damaged Items

We take great care in curating and shipping our products. If you believe you have received a defective or damaged item, please initiate a return through our returns portal. During the process, you will have the opportunity to upload a photo of the product and describe the issue in the comments section. This information helps us address the problem promptly. Please note that all items marked as defective are subject to inspection upon receipt at our warehouse.

Processing Times and Refunds

Once your return package arrives at our warehouse, please allow 10 to 12 business days for us to receive and process it. After processing is complete, a refund will be issued to the original payment method used at checkout. Depending on your financial institution, it may take a few additional business days for the refund to appear in your account.

If you have any questions that are not answered here, our customer support team is available to assist you.